:root{--bg:#0f0d13;--bg-2:#141119;--surface:#191521;--surface-2:#201a2b;--border:#ffffff14;--text:#f2eff7;--text-2:#f2eff7b3;--muted:#f2eff780;--muted-2:#f2eff752;--accent:#ec4899;--accent-2:#f472b6;--accent-ink:#fff;--ok:#22c55e;--warn:#f59e0b;--critical:#ef4444;--font-display:"Manrope", system-ui, sans-serif;--font-body:"Inter", system-ui, sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:var(--font-body);-webkit-font-smoothing:antialiased;overflow-x:hidden}a{color:inherit;text-decoration:none}button{cursor:pointer;color:inherit;background:0 0;border:none;font-family:inherit}.app{flex-direction:column;min-height:100vh;display:flex}.topbar-fixed{background:var(--bg-2);border-bottom:1px solid var(--border);z-index:10;flex-shrink:0;align-items:center;gap:28px;height:60px;padding:0 28px;display:flex;position:sticky;top:0}.topbar-brand{flex-shrink:0;align-items:center;gap:10px;display:flex}.brand-mark{background:linear-gradient(140deg, var(--accent), var(--accent-2));width:28px;height:28px;font-family:var(--font-display);color:var(--accent-ink);border-radius:8px;justify-content:center;align-items:center;font-size:14px;font-weight:700;display:flex}.brand-name{font-family:var(--font-display);letter-spacing:-.01em;font-size:15.5px;font-weight:600}.topbar-tabs{flex:1;align-items:center;gap:4px;display:flex}.topbar-tab{color:var(--muted);cursor:pointer;border-radius:7px;padding:7px 13px;font-size:13.5px;transition:background .15s,color .15s}.topbar-tab:hover{color:var(--text-2);background:var(--surface)}.topbar-tab.active{color:var(--text);background:var(--surface-2);font-weight:500}.user-chip{flex-shrink:0;align-items:center;gap:10px;display:flex}.user-avatar{background:var(--surface-2);border:1px solid var(--border);width:26px;height:26px;color:var(--text-2);border-radius:50%;justify-content:center;align-items:center;font-size:10.5px;font-weight:600;display:flex}.user-name{color:var(--text-2);font-size:13px}.main{width:100%;max-width:980px;margin:0 auto;padding:28px 32px 48px}.main-full{flex:1;max-width:none;padding:0;display:flex}.page-head{margin-bottom:24px}.page-head h1{font-family:var(--font-display);letter-spacing:-.01em;font-size:24px;font-weight:600}.page-sub{color:var(--muted);margin-top:4px;font-size:13.5px}.kpi-row{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px;display:grid}.kpi-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px 20px}.kpi-label{color:var(--muted);margin-bottom:10px;font-size:12.5px}.kpi-value{font-family:var(--font-display);font-variant-numeric:tabular-nums;letter-spacing:-.01em;font-size:24px;font-weight:600}.kpi-delta{font-variant-numeric:tabular-nums;margin-top:8px;font-size:12.5px;font-weight:500}.kpi-delta.up{color:var(--ok)}.kpi-delta.down{color:var(--muted-2)}.panel{background:var(--surface);border:1px solid var(--border);border-radius:12px;margin-bottom:20px;padding:20px 22px 22px}.panel-header{color:var(--text-2);justify-content:space-between;align-items:center;margin-bottom:16px;font-size:14px;font-weight:500;display:flex}.legend{color:var(--muted);align-items:center;gap:6px;font-size:12px;font-weight:400;display:flex}.legend-dot{background:var(--accent);border-radius:50%;width:8px;height:8px;display:inline-block}.chart-wrap{height:220px}.chart-tooltip{background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:10px 12px;box-shadow:0 8px 24px #00000073}.chart-tooltip-label{color:var(--muted);margin-bottom:4px;font-size:11.5px}.chart-tooltip-value{color:var(--text);font-variant-numeric:tabular-nums;font-size:13px;font-weight:600}.cell-strong{color:var(--text);font-weight:500}.cell-muted{color:var(--muted)}.cell-num{font-variant-numeric:tabular-nums}.status-badge{color:var(--text-2);background:var(--surface-2);border:1px solid var(--border);white-space:nowrap;border-radius:20px;flex-shrink:0;align-items:center;gap:6px;padding:3px 9px 3px 7px;font-size:12px;display:inline-flex}.status-dot{background:var(--sc);border-radius:50%;width:6px;height:6px;display:inline-block}.toggle-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:13px 0;display:flex}.toggle-row:last-child{border-bottom:none}.cards-grid{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.info-card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:20px 22px}.info-card-title{font-family:var(--font-display);font-size:15px;font-weight:600}.info-card-row{color:var(--text-2);justify-content:space-between;align-items:center;padding:8px 0;font-size:13.5px;display:flex}.split{flex:1;grid-template-columns:360px 1fr;min-height:0;display:grid}.split-list{border-right:1px solid var(--border);padding:8px;overflow-y:auto}.ticket-row{text-align:left;cursor:pointer;border-radius:10px;width:100%;margin-bottom:2px;padding:13px 14px;display:block}.ticket-row:hover{background:var(--surface)}.ticket-row.active{background:var(--surface-2)}.ticket-row-top{justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:6px;display:flex}.ticket-row-top .cell-strong{font-size:13.5px}.ticket-row-bottom{justify-content:space-between;font-size:12px;display:flex}.split-detail{padding:32px 40px;overflow-y:auto}.detail-head{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px;display:flex}.detail-id{color:var(--muted);margin-bottom:6px;font-size:12.5px}.detail-title{font-family:var(--font-display);letter-spacing:-.01em;font-size:22px;font-weight:600}.detail-meta{background:var(--surface);border:1px solid var(--border);border-radius:12px;margin-bottom:24px;padding:4px 18px}.detail-meta-row{border-bottom:1px solid var(--border);color:var(--text-2);justify-content:space-between;align-items:center;padding:12px 0;font-size:13.5px;display:flex}.detail-meta-row:last-child{border-bottom:none}.detail-message{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px 20px}.detail-message-author{margin-bottom:8px;font-size:13px;font-weight:600}.detail-message p{color:var(--text-2);font-size:14px;line-height:1.6}@media (width<=960px){.topbar-tabs{display:none}.kpi-row{grid-template-columns:repeat(2,1fr)}.cards-grid,.split{grid-template-columns:1fr}.split-list{max-height:40vh}}